Shipping Policy
Last Updated: 30/9/2026
At IUKHA, we aim to process and deliver your orders as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery process.
1. Order Processing
Orders are processed during our business days, excluding weekends and public holidays.
Orders are generally processed within [1–3] business days after payment has been successfully received.
During sales, promotional periods, new collection launches, or peak seasons, processing may take longer than usual.
Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.
2. Delivery Within Malaysia
We currently offer delivery within Malaysia.
Estimated delivery time:
- West Malaysia: [2–5] business days
- East Malaysia: [3–7] business days
Delivery times are estimates and may vary depending on the courier service, destination, weather, public holidays, or other circumstances beyond our control.
3. International Shipping
International shipping is available to selected countries.
International delivery times and shipping charges vary depending on the destination and courier service. The applicable shipping fee will be displayed during checkout.
Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country.
IUKHA is not responsible for delays caused by customs clearance.
4. Shipping Charges
Shipping fees are calculated based on the delivery destination, order size, weight, and/or shipping method selected at checkout.
Any applicable shipping charges will be displayed before you complete your purchase.
From time to time, we may offer free shipping promotions subject to the applicable terms and conditions.
5. Tracking Your Order
Where tracking is available, you will receive a tracking number once your order has been dispatched.
You may use the tracking number provided to check the status of your delivery through the relevant courier’s tracking system.
Please allow some time for tracking information to appear after your order has been dispatched.
6. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
IUKHA is not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has been processed or dispatched.
7. Delayed or Lost Packages
While we work with reliable delivery partners, IUKHA cannot guarantee delivery times once an order has been handed over to the courier.
If your package is significantly delayed or appears to be lost, please contact us at [email address] with your order number. We will assist in contacting the courier and investigating the delivery status.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
- Any other relevant information requested by our customer service team
We will review the matter and advise you on the next steps.
9. Delivery Attempts
If a delivery cannot be completed because the recipient is unavailable or the delivery address cannot be accessed, the courier may make additional delivery attempts or arrange for the parcel to be collected.
Any additional delivery charges resulting from failed delivery attempts may be the responsibility of the customer.
10. Contact Us
If you have any questions regarding your order or delivery, please contact us:
IUKHA
Email: iukhaofficial@gmail.com
Phone: +60 11 1991 9726
Address: No 29-1, Jalan Hillpark 11/4,Pusat Perdagangan Hillpark, 42300, Bandar Puncak Alam,Selangor