Privacy Policy

Last Updated: 30/9/2026

IUKHA (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through iukha.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, place an order, create an account, or contact us, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment and transaction information
  • Account login information
  • Order and purchase history
  • Information you provide when contacting us
  • Website usage and browsing information
  • IP address, browser type, device information, and cookies

We only collect information that is reasonably necessary to provide our services and operate our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange delivery and shipping
  • Create and manage your account
  • Communicate with you about your orders
  • Respond to enquiries and customer service requests
  • Provide information about our products and services
  • Improve our website, products, and customer experience
  • Prevent fraud, abuse, and unauthorised activity
  • Comply with applicable laws and legal requirements

Where applicable, we may also send you marketing communications if you have chosen to receive them.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not normally store your complete credit or debit card details on our servers. Payment information is handled by the relevant payment provider in accordance with their own privacy and security policies.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Maintain your login session
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing or advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

5. How We Share Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Payment service providers
  • Delivery and courier companies
  • Website hosting and technical service providers
  • E-commerce and website service providers
  • Marketing and analytics providers
  • Professional advisers
  • Government authorities or law enforcement where required by law

We do not sell your personal information to third parties.

6. Third-Party Services

Our website may contain links to or use services provided by third parties. These services may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or services that are not operated by us.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business and accounting records
  • Resolve disputes
  • Comply with legal and regulatory requirements

When information is no longer required, we may securely delete or anonymise it.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent for certain uses of your information
  • Opt out of marketing communications

You can contact us if you wish to exercise any of these rights.

10. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about:

  • New collections
  • Products
  • Promotions
  • Offers
  • Events
  • Other updates from IUKHA

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.

11. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

Any updates will be posted on this page with the revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

IUKHA
Website: iukha.com
Email: iukhaofficial@gmail.com
Phone: +60 11 1991 9726
Address: No 29-1, Jalan Hillpark 11/4,Pusat Perdagangan Hillpark, 42300, Bandar Puncak Alam,Selangor