Return & Refund Policy

Last Updated: 30/9/2026

At IUKHA, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return or exchange subject to the conditions below.

1. Return Period

Items may be returned or exchanged within [7/14] days from the date you receive your order.

To be eligible for a return or exchange, you must contact us within the applicable return period.

Items returned after this period may not be accepted.

2. Return Conditions

To be eligible for a return or exchange, the item must:

  • Be unworn and unused
  • Be in its original condition
  • Have all original tags and labels attached
  • Be returned in the original packaging where applicable
  • Not have any stains, marks, perfume, makeup, or other signs of use
  • Not have been washed, altered, repaired, or damaged by the customer

We reserve the right to reject returns that do not meet these conditions.

3. Items That Cannot Be Returned

For hygiene and other reasons, certain items may not be eligible for return or exchange, including:

  • Items marked as Final Sale
  • Sale or clearance items, where stated
  • Items that have been worn, washed, altered, or damaged
  • Items without their original tags
  • Gift cards
  • Any other products specifically stated as non-returnable on the product page

4. Wrong, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us within [48 hours/7 days] of receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging where relevant

After reviewing the issue, we may offer a replacement, exchange, refund, or other appropriate solution.

5. Exchange

If you wish to exchange an item for another size or eligible item, please contact us within the applicable return period.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

6. Return Process

To request a return or exchange:

  1. Contact us at [email address] with your order number.
  2. Explain the reason for the return or exchange.
  3. Wait for confirmation and return instructions from our team.
  4. Send the item according to the instructions provided.
  5. Once received, the item will be inspected.
  6. We will notify you of the outcome and, where applicable, process your exchange or refund.

Please do not send items back without contacting us first.

7. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons not caused by IUKHA, the customer is responsible for the return shipping costs.

If the item received is incorrect, damaged, or defective, IUKHA may cover the reasonable return shipping costs, subject to our review and approval.

8. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, unless otherwise agreed.

Please allow [5–14] business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error, defect, or other issue caused by IUKHA.

9. Refund Deductions

Where applicable, the refund amount may be adjusted for:

  • Return shipping costs
  • Missing or damaged items
  • Items that do not meet our return conditions

We will inform you of any applicable deductions before processing the refund.

10. Promotional and Discounted Items

Products purchased during promotions, sales, or using discount codes may be subject to additional return conditions.

Any special return conditions will be stated on the relevant product page or promotion.

11. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it within the expected timeframe, please:

  1. Check your bank account again.
  2. Contact your payment provider or bank.
  3. Contact us at [email address] if the refund is still not showing.

We will assist you in checking the status of the refund.

12. Contact Us

For questions regarding returns, exchanges, or refunds, please contact us:

IUKHA
Email: iukhaofficial@gmail.com
Phone: +60 11 1991 9726
Address: No 29-1, Jalan Hillpark 11/4,Pusat Perdagangan Hillpark, 42300, Bandar Puncak Alam,Selangor